FAQ

EASY RETURNS

If for some reason, you need to return your item, please do not hesitate to contact us by email within 15 days of item receipt with  a brief reason for your wish to return and we will arrange refund of the item once it is returned to us at

All Hooked Up, Electron House, Longhirst Road, Morpeth. NE61 6XF.

For ease, why not use the "Contact Us"  box with your reason for return details in return for a 20% off your next order code.

 
SHIPPING & DELIVERY

We are currently a small family business, with a small store of personally handmade items, However, I absolutely offer the equivalent shipping and delivery guarantees as any large online store.

All products ordered will be shipped via Royal Mail (British) within 3-5 business days.

The exception to this is pre-ordered products which will be made to order at the time of purchase, and shipped within 2 weeks of the original purchase date.

Orders containing both pre-order items and ready to post items will be held until the entire order is ready to post.

Postal fees within the UK are offered either free delivery or are added at checkout and dependent upon the weight of the item.

 

If you would like special (or overseas shipping) outside of what is offered, please do not hesitate to email me directly.

Items being sent to European Countries will only be subject to additional customs import if they exceed £135 in total.

TRACKING YOUR ORDER

We will email you with proof of posting and the tracking number which you can check via the Royal Mail website.

 

MONEY BACK GUARANTEE

This site offers a money back guarantee for valid return reasons e.g. if the item does not fit.

 

100% SECURE ORDERING 

Ordering is securely arranged and supported by Wix's trusted online ordering with the option to use the added security of Paypal.

PRIVACY POLICY

Your privacy is important to us.  All customer information is considered confidential and will not be shared under any circumstances, unless under legal obligation to do so.

Fine Print Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at contact@all-hooked-up.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@all-hooked-up.com or send us mail to: All Hooked Up, Electron House, Longhirst Road, Pegswood, Morpeth. Northumberland, UK. NE61 6XF.